Refund policy
JD Enterprise, Tinsukia (GSTIN 18AHGPG8421L1Z4) supplies agricultural inputs and materials. This policy sets out when goods may be returned.
Damaged or incorrect goods. If goods arrive damaged, or you receive an item you did not order, contact us within 48 hours of delivery with photographs of the goods and the packaging. We will replace the item or refund it in full, including freight.
Returns. Unopened goods in original sealed packaging may be returned within 7 days of delivery. Return freight is borne by the customer unless the goods were damaged or incorrectly supplied.
Items that cannot be returned.
- Opened or part-used pesticides, fertilizers, bio-inputs and crop nutrients — for safety and regulatory reasons these cannot be resold.
- Shade net, mulching film, weed mat and other roll goods that have been cut to size.
- Goods damaged by incorrect storage or application after delivery
Crop results. We supply genuine products from established manufacturers and state dosage as printed on the label. Crop response depends on soil, weather, timing and application method, which are outside our control. We cannot refund on the basis of crop outcome.
Refund processing. Approved refunds are processed to the original payment method within 7 to 10 working days of the returned goods being received and inspected.
How to raise a return. Phone +91 87610 72397 or email jdenterprisetsk@gmail.com with your order number and details. Do not send goods back without contacting us first.